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FREQENTLY ASKED QUESTIONS
VILLA LILITH
Villa Lilith is located in Fertőrákos, on the border of a nature reserve, next to the Cave Theater and the Quarry. As you arrive to Fertőrákos from the direction of Sopron, the building is on the right side of the main road.
The room rates include access to the wellness area, the outdoor pool, parking spaces, as well as the tourist tax.
It is possible to exchange money in the center of Sopron, 6km away from Villa Lilith.
Fresh newspapers and weekly newspapers are available in the lobby.
APARTMENTS
The apartments feature a kitchenette with tea and coffee making facilities, induction hob, electric kettle, safe, TV, wardrobe and bathroom with shower, as well as bathrobes, towels, sauna towels, shower gel, soap, shampoo, body lotion, hairdryer, shoe shine and umbrella.
Yes. There is also a vending machine for coffee, drinks and snacks in the common room.
All areas of the villa, including the rooms, are non-smoking. Smoking is allowed on the balconies, respectively and outside the building, in designated locations.
Most of our rooms can accommodate an extra bed for adults, children or babies.
Yes, it is built into the locker, your key can be requested at the reception. The service is free of charge.
If necessary, a spare pillow can be requested
BOOKING AND CANCELLATION
The reservation can be canceled according to the cancellation policy.
In all cases, please contact us at one of our contact details, referring to the booking number on the confirmation.
CHECK IN AND CHECK OUT
Guests arriving after a long trip are not tortured by filling out forms. You control everything on your smart phone. After booking, you will receive your room key in the confirmation email, which will open and close the apartment door.
At the end of the booking the guest will be checked out automatically, there is nothing else to do. You can no longer use the room code after leaving the apartment. You can book online on our website for the next few days.
The hotel room must be booked no earlier than 14:00 on the day of arrival and must be vacated by 10:00 on the last day of your stay.
Earlier arrival is possible by prior arrangement, subject of availability.
On the day of departure, there is a possibility to extend the stay for a fee if there is no guest arriving in the room on that day. Information on the current price of the extension will be provided at reception.
PAYMENT
Our prices include Value Added Tax (VAT), it is indicated separately on the invoice.
WELLNESS
On the day of departure, after check-out, the wellness area can be used free of charge until 17:00. Bathrobes and towels are provided in the room.
Yes, the use of the bathrobe for our guests (adults and children) is included in the room rate.
The spa can be visited non-stop.
PARKING
Parking is free in our open car park in front of the villa.
Parking spaces are occupied on a first-come, first-served basis.
INTERNET
WiFi is available in the public areas and in the room free of charge. The network name and password will be sent in the confirmation email.