GENERAL TERMS AND CONDITIONS

Lilith boarding house Fertőrákos

1. Details of the service provider

Company name: Lilithhotel.com Kft. Registered office: 1173 Budapest, Maroshévíz utca 6. Company registration number: 01-09-400028 Tax number: 27838671-2-42 EU tax number: HU27838671 Bank account number: Raiffeisen Bank Zrt: 12011739-01829143-00100001 IBAN : HU HU49 12011739-01829143-00100001 SWIFT: UBRTHUHBXXX

2. General rules

2.1 These “General Terms and Conditions” regulate the use of the Service Provider’s accommodation and its services.

2.2 Special, individual terms and conditions do not form part of the published General Terms and Conditions, but do not preclude the conclusion of separate agreements with travel agents, organizers, sometimes with different conditions depending on the type of business.

3. Contracting Party

3.1 The services provided by the Service Provider are used by the Guest.

3.2 If the order for the services is handed over by the Guest directly to the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest together become the contractual parties (hereinafter referred to as the Parties) if the conditions are met.

3.3 If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the conditions of the cooperation shall be regulated by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.

3.4 In case of using a health care service, the Guest is obliged to inform the Service Provider about its possible health condition, the Service Provider is obliged to draw attention to the possible health risks.

4. Contractual relationship

4.1 Upon the request for an offer sent orally or in writing by the Guest, the Service Provider shall send an offer. The rooms are sold depending on the available capacities, the Service Provider confirms the bookings in the order of their receipt.

4.2 The Contract shall be concluded with the written confirmation of the Guest’s booking sent by the Service Provider, and thus shall be deemed to be a Contract concluded in writing. An oral reservation, agreement, modification or its oral confirmation by the Service Provider is not of contract value.

4.3 The content of the contract covers: the subject, place, duration and price of the service. It also includes the terms of payment, cancellation and modification.

4.4 Amendments and / or supplements to the Agreement require a written agreement signed by the Parties.

5. Basic hotel services

5.1 Accommodation type of hotel accommodation:

5.1.1. Double apartment: bedroom with twin beds or a double bed, bathroom (sink, shower, toilet), terrace for two apartments. The room is sometimes maximum an extra bed is possible for 1 adult or 2 children. The size of the apartment is 20-31 m2.

5.1.2. One and a half room apartment: Double room (living room and bedroom), double bed, extra bed, bathroom (sink, shower, toilet), terrace. The size of the room is 35 m2 + terrace

5.1.3. One and a half room apartment without terrace: Double room (living room and bedroom), double bed, extra bed, bathroom (sink, shower, toilet), terrace. The size of the room is 35 m2 + terrace.

5.1.4. The basic equipment of the rooms: LED TV, safe, telephone, hair dryer, towels, bathrobes for adults (children’s bathrobes can be requested at the reception), WIFI connection. All rooms are non-smoking.

5.2. Hospitality

5.2.1. The hotel provides breakfast for its guests

5.2.2. It is possible to meet individual meal needs by prior arrangement

5.3. Wellness service

5.3.1. Guests can use the indoor and outdoor pools, jacuzzi and sauna at their own risk free of charge.

6. Prices

6.1 The room prices of the accommodation can be read on the website.

Lilithhotel.com Kft. Is free to change the advertised prices, unless it undertakes a commitment for a certain period, without prior notice.

6.4 The prices include the rate of value added tax (VAT) valid at the time of bidding, regulated by law. Lilithhotel.com Kft. passes on the additional charges due to the amendment of the valid Tax Act (VAT) to the Contracting Party with prior notice.

6.5 The tourist tax is extra in addition to the accommodation fee.

6.6 Current discounts, promotions and other offers will be announced on www.lilithhotel.com.

7. Terms of payment

30% of the total amount of the hotel stay must be paid by bank transfer within 10 calendar days after the confirmation sent by the Service Provider, and a copy of the deposit payment voucher (indicating name, address, order number or VAT invoice on request, with tax number and exhibition address) must be sent to the Service Provider.

7.2 If 14-8 days elapse between booking and arrival, the deposit must be paid within 3 calendar days.

7.3 If a period of 7 days or less elapses between the time of booking and the arrival date, the guest will pay the full amount.

7.4 In the case of special offers, the payment terms and conditions may change, this change will be in in the written confirmation

7.5 In case of non-payment, the reservation will be canceled automatically.

7.6 Accepted methods of payment: bank transfer, credit card, paypal

7.7 The costs related to the use of any payment method shall be borne by the Contracting Party. Travel Agents / Tour Operators / OTAs / Collaborating Partners: The contract with the service provider contains the individual payment terms.

7.8 Gift voucher: The gift voucher can only be used within the validity period and value specified on it, depending on the available capacities. The full amount of the voucher must be paid in advance. After the redemption period, the voucher becomes invalid.

8. Cancellation Policy

8.1 In all cases, the order is canceled in writing.

8.2. (a) The guest (customer) may cancel the reservation free of charge if he / she notifies the hotel in writing by the 21st day prior to arrival.

If canceled up to 20 days before date of arrival, 30 percent of all nights will be charged.

8.3. If the Contracting Party has provided the use of the accommodation services with a booking payment, credit card guarantee or in another manner specified in the Contract, and does not arrive by 18:00 local time on the day of arrival, or does not indicate in advance that it will charge a 3-day accommodation fee. In this case, the accommodation will be reserved for the Contracting Party until 10:00 on the day following the day of arrival, after which the Service Provider’s service obligation will be terminated.

8.4 It is not possible to refund in cash the services (accommodation, meals, treatments, etc.) that have been booked but not used or modified during the Guest’s stay at the hotel.

8.5 In the case of booking the products of the Service Provider subject to special conditions, in case of group travel or events, it may establish different conditions set out in the individual Contract. 8.6 The conditions for the withdrawal of a Contracting Party shall be in accordance with the Government Decree in force (45/2014 (II.26)).

9. Method and conditions of using the service

9.1. The guest can book the hotel room no earlier than 14: 00-15: 00 on the day of arrival, earlier arrival is possible by prior arrangement. The hotel reserves the right to charge an additional fee for reservations made before 14:00. From 1 September 2021, the accommodation service provider is obliged to record the personal data of all guests in Hungary specified in the law upon arrival, on a document reader or manually, therefore only children under the age of 14 can check in with a photo ID (Government Decree 584/2021. (X 14.) from 29 October 2021 until the end of the emergency, the presentation of an identity document to record their personal data is not mandatory, and the identifier of the document does not have to be registered). Pursuant to the decree, personal data required by law (Act CLVI of 2016 on the State Tasks for the Development of Tourist Areas) may also be recorded by the accommodation in the case of guests under the age of 14 on the basis of a statement from a representative (eg parent, guardian). In case of cancellation due to legal requirements (lack of ID), the cancellation policy on the confirmation will apply. Our guests receive a card as a room key, which requires the registration of the guest (s) living in the room. Registration means completing the application form accurately and verifying the guest’s identity. In the case of stateless persons and non-citizens of the European Union, the presentation and handing over of a stateless person’s passport or passport is required by law. By accepting the room code, the Guest accepts the hotel’s policy. Reception is open from 00:00 until 24:00. The Guest is obliged to leave the room with his luggage and belongings by 11:00 on the last day of his stay. The hotel reserves the right to charge an additional fee if you leave later. If the room is not vacated by 16:00 on the day of departure, a full night will be charged. On the day of departure, there is a possibility to extend the stay for a fee if there is no guest arriving in the room on that day. Before leaving the room, please make sure that your valuables and personal belongings do not remain in the room.

9.2 If you wish to leave the accommodation already booked on the day before the booking date, you will be required to pay a fee corresponding to the entire duration of the booking. The price of the stay at the hotel must be paid in the manner specified in the confirmation at the latest before the final departure from the hotel. If payment is refused for any reason, the hotel reserves the right to withhold the guest’s belongings and enforce their lien on them. In the event of unpaid departure, the hotel will take legal action against the guest, in addition to a police report, at the guest’s expense. The hotel will charge the guest’s credit card to the amount of any subsequent charges.

9.3. The hotel does not accept guests with infectious diseases.

9.4. Simultaneously with the completed and signed application form, the Guest accepts the General Terms and Conditions of Lilithhotel.com Kft and the regional policies and is obliged to comply with them. Information about your stay can be found in the room folder in the confirmation email. In addition, the hotel’s online reception is open 24 hours a day. 9.5. The hotel will not be liable for any damage resulting from the Guest’s fault. The hotel may charge the Guest for any costs incurred as a result of the intentional damage.

9.5. The hotel will not be liable for any damage resulting from the Guest’s fault. The hotel may charge the Guest for any costs incurred as a result of the intentional damage.

9.6. Accepted payment methods, Credit card (AX, EC / MC, VI).

9.7. Guests under the age of 18 Children under the age of 18 must only stay at the hotel under the constant supervision of a parent or other person authorized by them. The child’s attendants are responsible for the child’s safety and the damage he or she causes. Guests under the age of 18 may only use the hotel’s services if they are accompanied by a parent or other person authorized by the hotel. There is no alcohol service for guests under the age of 18 at the hotel.

9.8. Only registered guests can stay in the hotel rooms. From 20:00 until 08:00, external guests can only stay in the hotel’s public areas. Guests are responsible for the behavior of their visitors, including any damage. The hotel will not be liable for any damage caused by the visitor to the Guests and / or third parties. For guests staying in excess of the number of guests booked, the hotel will charge the current daily rate.

9.9. Pets: Pets are not allowed in the pension.

9.10. Parking Hotel guests ‘and participants’ cars can park for free in the hotel’s open car park and in the surrounding streets. Parking spaces are occupied on a first-come, first-served basis.

9.11. WIFI The hotel has a WIFI system, which is free of charge. Our guests will receive the password for the WIFI connection in the confirmation e-mail. The hotel does not guarantee the continuous, uninterrupted operation and availability of WIFI. The hotel will not be liable for any direct or indirect damage to our guests’ devices or their contents as a result of or as a result of using WIFI. Our guests use the service at their own risk and responsibility.

9.12. Daily cleaning: the guest house cleans the rooms and is equipped with bed linen and towels. During the stay, guests must request cleaning via the mobile app at an additional cost.

10. Meals: the room rate includes breakfast, which is placed in front of the door in a covered basket every morning.

10.1. Food allergy: In our hotel we can provide lactose-free, vegetarian and other dietary meals. Guests are kindly requested to inform us of their special dining needs prior to arrival.

10.2. We have coffee, drink and snack vending machines in the common room, which can be used by anyone without restriction.

10.3. Guests can bring and store food in the guest house without special permission.

11. Safety All our guests are required to comply with the hotel’s fire regulations. In the event of a fire alarm, the building must be left immediately, according to the escape routes, taking care of each other’s physical integrity! Fire extinguishers are located in the corridors of the hotel, on each floor. In the event of a fire, our guests are required to alert the online reception immediately. The person who caused the damage due to the unauthorized use of the manual fire alarm equipment located in the hotel building or its legal representative is financially liable. It is forbidden to store flammable, explosive substances in the hotel room or to operate your own coffee machine, water heater, iron and other electrical appliances. The hotel is entitled to terminate the agreement on the accommodation service with immediate effect if the room provided for it (or other areas of the hotel) is not used as intended or if the security regulations and rules of the hotel are not observed.

11.1. Electronic space surveillance system in the hotel area In the hotel area, the movement inside and outside the building is monitored by an electronic surveillance system (cameras), during which images containing personal data are taken. The camera system is operated by the hotel. The purpose of the observations and the recording of the images is to protect the life and physical integrity of the persons in the hotel area, as well as the persons in the hotel area and the property used by the hotel. By entering and staying in the hotel, our guests give their consent to the data management related to the imaging and acknowledge the provisions of the data management policy. 11.2. Abnormal behavior In order to ensure the peace of our guests in the hotel area after 23.00 – except for events and programs organized or approved by the hotel – it is forbidden to make noise, play music, noise, noise, television in the room, radio, etc. All behaviors and behaviors that disturb the peace, security, sense of security and privacy of others are prohibited in the hotel area, regardless of the time; is or may be considered harassment, is likely to intimidate others. The hotel staff is entitled to warn the disruptive and / or loud guest. The first warning is free of charge, for the second and third warnings the hotel will charge HUF 5,000 each to the warned guest’s room bill. After the third warning, the hotel reserves the right to terminate the hotel contract unilaterally with immediate effect and to expel the guest from the hotel without obligation to refund and / or compensation. The hotel disclaims any responsibility for any damage caused to other guests by the guest’s conduct.

12. Hotel tools and equipment Our guests are obliged to use the hotel tools and equipment as intended. Damage resulting from improper use or extra cleaning must be reimbursed at the hotel’s request, but no later than before departure. The furnishing of the hotel can only be taken out of the hotel with the prior written permission of the hotel. Any rearrangement of the hotel room or relocation of furniture may only be carried out by a hotel employee or a designated agent. Taking a hotel thing without the prior written permission of the hotel is a criminal offense, in which case the hotel will take the necessary criminal and civil action. Our guests are obliged to report the failure of any of the hotel’s tools, equipment and facilities to the hotel. Our guests are not entitled to correct the error themselves or to attempt to correct it. The hotel will not be liable for any resulting damages. Reimbursement of the cost of the repair is the responsibility of the guest, which will be charged to the guest as certified by the hotel. 13. The hotel prohibits the entry of: • items classified as corrosive, flammable chemicals and substances in accordance with current legislation, • substances classified as flammable and / or explosive in accordance with current legislation, • fireworks, firecrackers, their parts, components, • waste, things harmful to the environment, to health, • psychotropic substances (drugs), • food and drink not purchased at the hotel (including alcoholic beverages), • particularly expensive, high-value valuables, museum objects. The hotel may, at the prior written request of the guest, authorize the entry of non-brought items into the hotel in writing. If our guest brings anything that cannot be brought into the hotel area without the prior written permission of the hotel, the hotel may remove or remove it at the guest’s expense. The hotel will not be liable for any damages caused by any unauthorized entry. Our guest is fully and legally liable for any damage and injury caused to another guest, a third party or the hotel by anything taken without permission.
13. Smoking The hotel is a non-smoking hotel. According to this, smoking and the use of e-cigarettes are prohibited in the hotel’s enclosed areas (including guest rooms) and public areas, with the exception of designated smoking areas. Hotel staff have the right to warn guests and any other person in the hotel to comply with this policy and to stop smoking or smoking e-cigarettes. Our guests and any person staying in the hotel are obliged to comply with the regulations and to comply with any requests. If the hotel is fined by the competent authority for the infringing conduct of any guest or other person on the hotel premises, the hotel reserves the right to transfer the amount of the fine to the person who commits the infringing conduct or to demand payment of the fine.
14. Illness and death of the guest

15.1. If our guest becomes ill during the period of using the accommodation service and is unable to act on their own behalf, the hotel will offer medical assistance. Our guests use the medical assistance offered at their own risk and risk. The doctor is not an employee, agent or contributor of the hotel, the hotel excludes responsibility for the diagnosis, the therapy used and its consequences.

15.2. In case of illness / death of our guest, the hotel claims reimbursement from the patient’s / relative’s heir, heir or the bill payer; the possible medical and procedural costs, the consideration for the services used before the death, and any damage to the equipment in connection with the illness / death.

15.3. In the event of an infectious illness of our guest, the hotel reserves the right to terminate the hotel contract with immediate effect without refund or compensation. In this case, the guest is obliged to leave the hotel together with his luggage at his own expense within the period specified in the hotel’s notice. In the event of an infectious disease, the hotel (VI. 3.) NM is obliged to act in accordance with the decree. (The regulation sets out what to do in the event of an infectious disease. Under the regulation, if there is such a suspicion, the hotel will call a doctor to determine if the guest is contagious or not.)

16. Found items Please return the found items to the reception where they will be registered. The hotel destroys food, groceries and medicines. The hotel will keep the items for 3 months. If the rightful owner of the found object reports, you can take over the object by presenting and signing an identity document. Items that can be mailed will be returned to the owner by post upon request (after payment of the shipping cost in advance).
17. Hotel liability We would like to draw the attention of our guests to the fact that our hotel is not responsible for the valuables left in the room. Please keep your valuables in the in-room safe. In case of a higher value, the central safe at the reception of our hotel is at your disposal free of charge. Our guests use or use the equipment, wellness and other services of the hotel as intended, in the knowledge and knowledge of their own health, physical and mental condition, therefore for damages resulting from improper use or use that does not correspond to the actual health, physical and mental condition of the guest. liability is excluded by the hotel.
18. Refusal to perform the contract, termination of the service obligation

18.1. The Service Provider is entitled to terminate the Contract for accommodation services with immediate effect, thus refusing to provide the services if:

18.1.1. the Guest does not use the provided room or facility for the intended purpose

18.1.2. the Guest behaves in a manner that is objectionable, rude, under the influence of alcohol or drugs, threatening, abusive or otherwise unacceptable with the safety and order of the accommodation and its employees

18.1.3. the Guest suffers from an infectious disease.

18.1.4. the Contracting Party fails to fulfill its obligation to pay the deposit specified in the Contract by the specified date

18.2. If the Contract between the parties is not performed due to “force majeure” reasons, the Contract shall be terminated.

19. Placement guarantee

19.1. If the Service Provider is unable to provide the services included in the Contract due to its own fault (eg overcharging, temporary operating problems, etc.), it is obliged to arrange the accommodation of the Guest immediately.

19.1.1. The Service Provider is obliged to:

19.1.1.1. to provide / offer the services included in the Contract, at the price confirmed therein, for the period specified therein – or until the impediment ceases – in another accommodation of the same or higher category. All additional costs of providing replacement accommodation shall be borne by the Service Provider

19.1.1.2. to provide the guest with a free telephone call to communicate the change of accommodation

19.1.1.3. provide a free transfer for the Guest to move to the replacement accommodation offered and for any subsequent return

19.1.2. If the Service Provider fully complies with these obligations or the Guest has accepted the alternative accommodation offered to it, the Contracting Party may not claim any subsequent compensation.

20. Rights of the Contracting Party

20.1. Pursuant to the Contract, the Guest is entitled to the proper use of the booked room and the facilities of the accommodation, which are included in the standard range of services and are not subject to special conditions.

20.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. During this period, the Service Provider undertakes to handle any complaint submitted to it (or recorded in the minutes). 20.3. The Guest’s right to complain expires after leaving the accommodation.

21. Obligations of the Contracting Party

21.1. The Contracting Party is obliged to pay for the services ordered in the Contract by the date and in the manner specified in the Contract.

21.2. The Guest shall ensure that the child under the age of 18 under his / her responsibility stays in the Hotel of the Service Provider only under the supervision of an adult.

22. Rights of the Service Provider If the Guest fails to fulfill the obligation to pay the fee for the services subject to penalty or ordered but not used in the Contract, the Service Provider shall be entitled to a lien on the personal property taken with him to the hotel. .
23. Obligations of the Service Provider The Service Provider is obliged to:

23.1. to perform the accommodation and other services ordered on the basis of the contract in accordance with the valid regulations and service standards

23.2. investigate the guest’s written complaint and take the necessary steps to resolve the problem, which must be recorded in writing

24. The Service Provider’s liability for damages

24.1. The Service Provider shall be liable for any damage caused to the Guest due to the fault of the Service Provider or its employees within its facilities.

24.2. The Service Provider’s liability does not extend to damages that have occurred due to an unavoidable cause outside the Service Provider’s employees and guests, or caused by the guest himself.

24.3. The Service Provider may designate places in the hotel that the Guest cannot enter. The Service Provider shall not be liable for any damage or injury that may occur in such places.

24.4. The Guest must immediately report the damage to the customer service online and provide the hotel with all the necessary information to clarify the circumstances of the damage, possibly to record a police report / police procedure.

24.5. The Service Provider is not responsible for valuables, securities and cash.

24.6. The Service Provider shall not be liable for personal items left in the Service Provider’s public spaces or rooms (including items placed in the room safe).

24.7. The Service Provider shall not be liable for valuables left in the vehicle in the closed parking lot of the Service Provider, and the Service Provider shall investigate the occurrence of damages in the parked vehicles and reimburse them if the damage was caused by negligence.

24.8. The maximum amount of compensation shall be fifty times the amount of the daily room rate under the Contract, unless the damage is less.

25. Consumer protection, data protection

25.1. In the course of its activities, the Service Provider considers the protection of personal data to be of paramount importance. In all cases, he shall handle the personal data provided to him in accordance with the legislation in force, ensure their security, take the technical and organizational measures and establish the procedural rules necessary to comply with the relevant legislation.

25.2. The Service Provider summarizes its data management guidelines in a separate Privacy Policy, which is continuously available on the lilithhotel.com website and the content of which is recognized as binding on it. The Privacy Policy also contains information on individual data processing.

25.3. Over the service activities of the service provider, the clerk of Fertőrákos resp. the Győ-Moson-Sopron County Consumer Protection Inspectorate exercises professional supervisory rights.

26. Force majeure A cause or circumstance (for example, war, fire, flood, weather, power outage, strike) beyond the control of a party (force majeure) relieves either party of its obligations under the Contract until this reason or circumstance exists. The Parties agree to use their best endeavors to minimize the possibility of these causes and circumstances occurring and to remedy the damage or delay caused thereby as soon as possible.
27. Law applicable in the legal relationship of the parties, acting court The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code. The court having jurisdiction over the place where the service is provided shall have jurisdiction over any dispute arising out of the service contract. 28. COVID MEASURES: In view of the current situation, we have compiled a separate leaflet on the corona virus, please read the relevant information as well!